IS 340
Navigating Mediation Interests, Issues, and Positions
IS 340 - 04 Navigating Mediation Interests, Issues, and Positions
Welcome to Avila University's fourth micro-credential out of a series of five on Mediation, a critical skill in the modern workplace. This micro-credential, once completed, will earn you 0.6 credits toward the IS 340 Mediation course at Avila University.
This course focuses on the critical distinctions among interests, issues, and positions in conflict situations. Participants will learn how to identify and address these elements to facilitate more effective conflict resolution. The course includes practical exercises and case studies to illustrate key concepts.
Key Learning Objectives:
Differentiate between interests, issues, and positions in conflicts
Identify underlying interests to address the root causes of conflicts
Develop strategies for negotiating and resolving conflicts based on interests
This easy-to-use, online, science-based experience focuses on helping you individualize your learning and retain what you learn. Your notes and data will always be accessible on this platform, while your grades will be accessible and visible at the Avila University portal.