CO/PY 212
Understanding Interpersonal Conflict
CO/PY 212 - 02 Understanding Interpersonal Conflict
Welcome to Avila University's second micro-credential out of a series of five on Conflict Resolution, a critical durable skill in the modern workplace. This micro-credential, once completed, will earn you 0.6 credits toward the CO/PY 212 Conflict Resolution course at Avila University.
This course comprehensively overviews how power, conflict styles, and emotions affect conflict processes and outcomes. Participants will learn how to assess and balance relational power, engage in collaborative processes, and operate in the emotional zone of effectiveness during conflicts. The course includes theoretical frameworks and reflective discussions to enhance practical application.
Key Learning Objectives:
Identify the bases of power and how they relate to conflicts
Identify various conflict styles
Apply strategies for emotional understanding and regulation
This easy-to-use, online, science-based experience focuses on helping you individualize your learning and retain what you learn. Your notes and data will always be accessible on this platform, while your grades will be accessible and visible at the Avila University portal.