Mediation
Navigating Mediation Interests, Issues, and Positions
Mediation - 04 Navigating Mediation Interests, Issues, and Positions
Welcome to PB JAM's fourth lightning certificate out of a series of five on Mediation, a critical skill in the modern workplace.
This course focuses on the critical distinctions among interests, issues, and positions in conflict situations. Participants will learn how to identify and address these elements to facilitate more effective conflict resolution. The course includes practical exercises and case studies to illustrate key concepts.
Key Learning Objectives:
Differentiate between interests, issues, and positions in conflicts
Identify underlying interests to address the root causes of conflicts
Develop strategies for negotiating and resolving conflicts based on interests
This easy-to-use, online, science-based experience focuses on helping you individualize your learning and retain what you learn. Your notes, data, and digital certificate will always be accessible on this platform.