Conflict Resolution
Understanding Interpersonal Conflict
Conflict Resolution - 02 Understanding Interpersonal Conflict
Welcome to PB JAM's second lightning certificate out of a series of five on Conflict Resolution, a critical durable skill in the modern workplace.
This course comprehensively overviews how power, conflict styles, and emotions affect conflict processes and outcomes. Participants will learn how to assess and balance relational power, engage in collaborative processes, and operate in the emotional zone of effectiveness during conflicts. The course includes theoretical frameworks and reflective discussions to enhance practical application.
Key Learning Objectives:
Identify the bases of power and how they relate to conflicts
Identify various conflict styles
Apply strategies for emotional understanding and regulation
This easy-to-use, online, science-based experience focuses on helping you individualize your learning and retain what you learn. Your notes, data, and digital certificate will always be accessible on this platform.