Mediation
Conflict Dynamics and Resolution
Mediation - 02 Conflict Dynamics and Resolution
Welcome to PB JAM's second lightning certificate out of a series of five on Mediation, a critical skill in the modern workplace.
This course delves into the fundamental nature of conflict, exploring its causes, types, and dynamics. Participants will gain insights into how conflicts arise and escalate and learn strategies for de-escalation and resolution. The course includes theoretical frameworks and practical examples to illustrate key concepts.
Key Learning Objectives:
Identify the root causes of conflicts.
Understand the different types of conflicts and their characteristics.
Develop strategies for de-escalating and resolving conflicts.
This easy-to-use, online, science-based experience focuses on helping you individualize your learning and retain what you learn. Your notes, data, and digital certificate will always be accessible on this platform.