IS 340
Conflict Dynamics and Resolution
IS 340 - 02 Conflict Dynamics and Resolution
Welcome to Avila University's second micro-credential out of a series of five on Mediation, a critical skill in the modern workplace. This micro-credential, once completed, will earn you 0.6 credits toward the IS 340 Mediation course at Avila University.
This course delves into the fundamental nature of conflict, exploring its causes, types, and dynamics. Participants will gain insights into how conflicts arise and escalate and learn strategies for de-escalation and resolution. The course includes theoretical frameworks and practical examples to illustrate key concepts.
Key Learning Objectives:
Identify the root causes of conflicts.
Understand the different types of conflicts and their characteristics.
Develop strategies for de-escalating and resolving conflicts.
This easy-to-use, online, science-based experience focuses on helping you individualize your learning and retain what you learn. Your notes and data will always be accessible on this platform, while your grades will be accessible and visible at the Avila University portal.