Conflict Resolution

Conflict Resolution - 01 Essentials of Interpersonal Conflict

Welcome to PB JAM's first lightning certificate out of a series of five on Conflict Resolution, a critical durable skill in the modern workplace.  

This course delves into interpersonal communication and individual goals and interests as underlying interpersonal conflicts. Participants will learn perspectives on conflict and gain insight into their own worldview. The course includes practical examples, reflections, and interactive discussions to reinforce learning.

Key Learning Objectives:

• Understand the role of communication as the central element in interpersonal conflict

• Identify the perspectives and metaphors people have about conflict

• Apply productive conflict management strategies

This easy-to-use, online, science-based experience focuses on helping you individualize your learning and retain what you learn. Your notes, data, and digital certificate will always be accessible on this platform.